Effective Date: June 1,2025

This Privacy Policy describes how Prime travel(“we”, “our company”) collects, uses and protects your personal information when you browse our official website and submit travel consultation requests.

1.Information We Collect

We only collect necessary personal data you voluntarily provide when you enquire customized travel service, including your name, contact email, phone number, travel destination and travel schedule demands. We do not automatically collect sensitive personal information without your explicit permission.

2.Usage of Personal Data

All collected personal information is solely used for replying your travel consultation, designing tailor-made travel itineraries and providing follow-up travel arrangement service. We will never sell, rent or share your personal information to any third-party unrelated travel or commercial organizations without your written consent.

3.Data Security Protection

We adopt standard website security technology to protect your private information from unauthorized access, disclosure or misuse. Your personal travel data will be stored in compliance with global personal data protection regulations and Chinese domestic relevant laws.

4.Your Rights

You have the right to request us to delete or modify your personal information at any time by sending an email to our official contact mailbox.

5.Policy Update

We reserve the right to revise this privacy policy occasionally, updated clauses will be posted on this page accordingly.

Return & Refund Policy

Return & Refund Policy for Customized Travel Service

This refund policy applies to all tailor-made customized travel booking services provided by Beijing PrimeTravel International Travel Service Co., Ltd..

1. Free Cancellation & Full Refund

If clients cancel the customized travel order more than 30 calendar days prior to the scheduled travel departure date, we will issue a 100% full refund of the pre-paid travel deposit without any service deduction.

2. Partial Refund Rule

- Cancel between 15–29 days before departure: 70% refund of total prepayment;

- Cancel between 7–14 days before departure: 40% refund of total prepayment;

3. No Refund Condition

Orders canceled within 6 calendar days ahead of travel departure are not eligible for refund, since we have completed customized itinerary planning, reserved local guides, hotels and traffic resources in advance according to confirmed orders.

4. Force Majeure Exception

Travel orders canceled due to objective force majeure (natural disaster, official government travel restriction) can apply for full deposit refund after providing valid supporting documents.

5. Refund Processing Time

All approved refunds will be processed and returned to the original payment account within 7–15 working days after formal cancellation confirmation.